When a company works well, it’s easy to see.
When you’re a CUSTOMER of a company that works well, there’s something unusual that you notice, something that you experience. And the experience is good. There’s a vibe present that’s special. It starts with your basic expectations being met. In today’s world, that’s wonderful in and of itself. When your expectations are exceeded, you’re a customer forever.
When you’re a vendor to a company that works well, likely they’re one of YOUR favorite customers. They’re the ones that are easy to work with. They do what they say they’re gonna do. They pay their bills promptly. You look forward to doing business with them.
When a company isn’t working well, it’s easy to see, too. The service is bad, the vibe is bad, the quality is bad, the attitude is bad. “Ordinary-ness” prevails. And no one’s doing anything about it. We can only assume that no one knows how to make a difference–or they would.
The Environment of your company need not be random.
It is possible to breathe life into a company. It is possible to move beyond the issues, problems and challenges that people confront while working. It is possible to rally people in ways which allow for inspiration, commitment and contribution. It is possible to train people to be bigger and to create more than they’d previously imagined possible.